How can I use g_form.addOption() for a reference field?

[Smith Johnson]

Hello all,

I try to use g_form.addOption() for a reference field, but this does not seem to work. 

I have a reference field ("type") on portal. This field refers to cmdb_ci_appl table. Based on the role of the user, I want to add some more options to this field.

Any assistance on this would be so valuable for me.

Thank you in advance.

[Willem · Accepted solution]

You cannot use g_form.addOption on reference field.

You have to add options/records to the table that is referenced and set up a reference qualifier if you want to limit the records that are shown accordingly.

[Pradeep Sharma]

Hi,

You can restrict or show values based on a reference qualifier. Details below.

https://docs.servicenow.com/bundle/paris-platform-administration/page/script/server-scripting/concep...

[Ankur Bawiskar]

Hi Smith,

As already suggested you should use reference qualifier on your field to restrict the values to be shown.

refer below link for help

Advanced Reference Qualifier Using a Script Include

Regards
Ankur