Developer

ATF: How to set date values today or empty value

Hi, How to set 'empty' or 'today' value on the Test Run data Set, while the parameter type is Date? If its not possible, what could be the workaround. I need to validate that the field (type:date) value is empty or Today. Thanks in advance!

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Can i enable the receiving mails in non prod instances for testing?

HI Community, In our dev instances currently sending and receiving email is disabled...But now i need to test few case im going to enable the receiving email as true and not the sending.So if i do that system will receive only emails after it is enab...

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Relating an enhancement record to a RITM and it's not working

Hi, I need assistance, unable to link a Requested Item (RITM) to an Enhancement record in Flow Designer. The RITM reference is not being populated on the Enhancement record. I used the actual record and the sys id not sure what i am missing. Regar...

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Incident: Developer Site Restored and PDI Availability Issues

Update: July 27, 2026 The infrastructure issue has been resolved, and all PDIs are back online. New PDI provisioning has also resumed, with PDIs currently available and little to no wait. All developers have been given additional time to acce...

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Efforts required along with the task details for Integration

Hello All, We are building new portal and performing Bi directional integration between servicenow and with external system 1. Workday - use case is surface workday approvals in the portal and return approval actionals to workday 2.concur - use...

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Flow Designer Run As System User but executing as Catalog Item requester

Hi everyone,I’m facing an issue with a Flow Designer flow triggered when a Catalog Item is submitted.I have configured Run As = System User, but the flow still appears to execute as the user who submitted the Catalog Item, resulting in: The request...

Question

Resolved! How can I call SNC.AssessmentCreation()).createAssessments in scoped app?

The following call works fine in Global scope but not in scoped applicatoin: (new SNC.AssessmentCreation()).createAssessments("dc8394ad07dadc10b02bf61d7c1ed0aa", "", contactList); There must be a way to call SNC.AssessmentCreation()).createAssessment...

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Scoped App Development

Smart Assessment Engine

Hello, I have a requirement of where I want to show Smart Assessment Instances related to Engagements/INA's in Vendor managerment workspace.Is there any OOTB functionality that can be used in Vendor management workspace?If no, please help how can I a...

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How to remove the Pencil Icon from list in quote line item (Quote Management Module)

Hi all,I am currently working on the Quote Management module. In the Quote Line Items tab within Workspace, all quote line items are displayed in a list view.We have a requirement to remove the editable pencil (inline edit) icon from this list view. ...

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Missing properties in IT Service Management for Microsoft 365

I am configuring VA on Teams based on this document:Enable Virtual Agent notifications for IT Service Management • Australia Employee Service Management • 製品ドキュメント | ServiceNow But I cannot find properties below:sn_now_teams.enable_va_approval_notifi...

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Log a Service Request via Virtual Agent with guided questions

The objective is to enhance the Virtual Agent so it can log Incidents and Service Requests on behalf of users through a guided conversation. Instead of asking users to navigate the service catalog, the Virtual Agent should ask a series of relevant qu...

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Reference field autocomplete dropdown options not highlighting on hover in PROD

Hello, We are seeing an issue in our PROD instance where some reference field autocomplete dropdown options are not visually highlighting when hovering over them. Example behavior: When typing into a reference field, the autocomplete dropdown display...

Question

Resolved! Workspace Attachment Viewer only works for Admins???

So its been a while since I did anything with workspace and now we are adding onto an old app and I'm going back to it. There are going to be lots of attachments so we setup the attachment viewer so people could look at them without the whole save l...

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Scoped App Development

Resolved! Creating multiple SC Tasks (one per Excel file row) under a single RITM

Hi everyone,We currently have a catalog item that raises a request and creates a single SC Task for one user. We’re looking to enhance this same catalog item by adding an option that allows the creation of multiple SC Tasks under a single RITM.The i...

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Resolved! Max number of widgets per tab

Is there a documented limit on the number of widgets (data visualizations) that can be added to a single Platform Analytics dashboard tab (Australia/Zurich releases)? If there is no hard limit, are there any ServiceNow performance recommendations or ...

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