How can we achieve activity of agent Utilization report of Available,Away,Offline,and Logout.

Research · ‎07-31-2023

Hello Team,

I want to Pull a Report for the Agent Availability ( Available and Away AUX) on for AWS Chat agents.

I want to know how many hours agents on Available state and Away state in a day.

I want to pull the daily activity of agent performance report Login, Available,Away,Offline,and Logout.

Please guide me

Thanks.

Andrew Drinkwa1 · ‎07-31-2023

Hello,

I think you want to look at: AWA Agent Presence History - [awa_agent_presence_history]

Research · ‎07-31-2023

Hello @Andrew Drinkwa1 Thanks
Its not showing the required.
we want to know how many hours agents on Available state and Away state Time in a day.