How can we add additional Commets field in email to take the comment from the approver

[indrasengupta]

I have created a email notification for approval, if he click on approve/decline, how can we add additional comment field and take the additional Commets from the approver in approval email from his outlook. If yes how can we.

[johnfeist]

Hi indrasengupta,

In your inbound action you need to include a statement like this:

current.comments = email.body_text;

This assumes that current is the approval record that has been accepted/rejected. This statement should be part of your assigning values and applied before any update().

[indrasengupta]

How can we add additional Commets textbox in reply email of approver which will take additional comments and store in the "additional comments" field in source table, and email will have other text, for example "Rejected. NOTE: If the decision is to decline the request, kindly provide a reason for declining." which i don't need in additional comments.
Like in survey email