How can we automatically send an email notification to the user with a PDF attached.
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03-04-2025 04:58 AM
Hello everyone,
How can we automatically send an email notification to the user with a PDF attached once their request is fully approved?
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03-05-2025 02:59 AM
Hi Chaitanya,
Currently, all attachments are sent to the user via email. Our requirement is to send only the specific PDF requested by the user.
Regards,
Riya Jain
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03-04-2025 05:28 AM
you can use after insert business rule on sc_req_item and then generate a PDF using PDF generation API and fetch the variables and add file to record
check this link which has script from Piyush
Generate PDF file for catalog variables and attach it to RITM
you can check the PDF Generation API for this
Generating Custom PDFs - using the new PDFGenerationAPI
another method
Generate PDF and attach to the record
When catalog item is submitted, attach variables to RITM as a PDF
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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader