How can we check if an incident was assigned to a particular group in past though it is assigned to some other group now?

[Shashank Vashi1]

Please tell the possible ways to find if incident was assigned to any group in past though it is assigned to any other group now.

[bharu]

Hi,

You can check it in the "Activity" section. Add "Assignment group" to Activity section.

Let me know if you have any question.

Hit like/helpful/correct answer..

Thanks

Bhargava

[Shashank Vashi1]

Hi Bhargava,

Thank you for the answer.

But I want all list of incidents which has a particular assignment group in past.

Thanks & Regards,

Shashank Vashist

[Greg42]

Hi Shashank,

You can get it from the sys_history_line table. Try this in your background script:

var gr = new GlideRecord("sys_history_line");

gr.addEncodedQuery("set.id=2cef88af6f311200211854b41c3ee4c4^field=assignment_group"); // use a sys_id of a ticket that was reassigned a couple of times or just create one

gr.query();

if (gr.hasNext()) {

  while(gr.next()){

  gs.print(gr.getValue("new"))

  }

}

This will give you a list of teams a ticket was assigned to.

Cheers

Greg

[Namrata Makasa1]

hi,

i found a way in which you can pull out a report for this

but the issue is that you will get only the sys_ids as the report is being pulled out from the audit table.

Hope this helps.