How can we configure the Now Assist for CMDB

amit_kishore · yesterday

Hi All,

We have a requirement, where the customer wants to use now assist for CMDB.

Use Case: If an incident is already opened for one CI then next time when we open an incident with same CI then it will show all active incident raised in past

Regards,

Amit

Dr Atul G- LNG · yesterday

Hi @amit_kishore

The Configuration Management Database (CMDB) is the foundation of ServiceNow’s technology workflow products, providing a trusted source of truth that drives business outcomes across IT service management, operations management, asset management, security, compliance, and automation. Maintaining CMDB data quality, however, can be a challenge without prescriptive guidance on automation and best practice.

Now Assist for CMDB brings the power of generative AI to CMDB management, enabling faster, smarter, and more accurate administration. With AI-driven insights, automated data remediation, and real-time intelligence, Now Assist for CMDB helps admins to reduce manual effort, eliminate duplicate records, and enhance data reliability.

By automating CI summarization and duplicate CI management, Now Assist for CMDB accelerates decision making, improves service visibility, and ensures data accuracy—empowering IT teams to deliver better outcomes with less effort.

https://store.servicenow.com/store/app/b9fe6f2e1b646a50a85b16db234bcba7

https://www.servicenow.com/docs/bundle/zurich-servicenow-platform/page/product/configuration-managem...

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Dr. Atul G. - Learn N Grow Together
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Bhuvan · yesterday

@amit_kishore

You can refer below links Now Assist for CMDB and steps for configuration,

https://www.servicenow.com/docs/bundle/zurich-servicenow-platform/page/product/configuration-managem...

https://store.servicenow.com/store/app/b9fe6f2e1b646a50a85b16db234bcba7

https://www.youtube.com/watch?v=EowWsoAf4wM&list=PLCOmiTb5WX3oKK9uycEXYNb-D-DECvD-8&ab_channel=Servi...

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

Bhuvan · yesterday

@amit_kishore

Did you get a chance to review this ?

If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

james598pattton · yesterday

@amit_kishore wrote:
Hi All,

We have a requirement, where the customer wants to use now assist for CMDB.

Use Case: If an incident is already opened for one CI then next time when we open an incident with same CI then it will show all active incident raised in past

Regards,
Amit

Hello @amit_kishore,
You can achieve this by configuring Now Assist for CMDB to surface active incidents linked to the same CI. Use a related list or dynamic filter on the Incident form to query `cmdb_ci` matches with active status. This ensures visibility of ongoing issues for the same CI during incident creation.

Best Regards,
James Patton