How can we create Problem Task automatically when problem record is moved to Root cause analysis state?

[Shikha puri]

Solution Plan Problem Task type to be created automatically when problem record is moved to Root cause analysis state except for when problem priority is 5-Planning and to auto populate the values of the problem records like assignment group, priority, short description and description-Solution plan task ,type -solution plan, due date - 30 days ahead of problem created date.

Please help.

[Thomas Lindenho]

Hi Shikha,

I would use a flow for that, something like:

Kind regards
Thomas

[Shikha puri]

HI Thomas,

I used Create Task core under workflow :

[Shikha puri]

HI Thomas,

Thanks for your help , it's really helpful.

[Akanksha Gupta2]

Hi Shikha,

You can create UI action for this,

Please Mark Correct or helpful.

Regards,

Akanksha