How can we create Problem Task automatically when problem record is moved to Root cause analysis state?

[Shikha puri]

Solution Plan Problem Task type to be created automatically when problem record is moved to Root cause analysis state except for when problem priority is 5-Planning and to auto populate the values of the problem records like assignment group, priority, short description and description-Solution plan task ,type -solution plan, due date - 30 days ahead of problem created date.

Please help.

[Ankur Bawiskar]

Please check below comment

[Ankur Bawiskar · Accepted solution]

Example below

Regards
Ankur

[Shikha puri]

I have created the same but it's not working.

Please correct me if anything is wrong.

1 step

2nd step

3rd step 

Please check

[Shikha puri]

HI Ankur,

Task is only created when I run the Flow designer but I want that Once I move on state RCA task will be created automatically.

[Ankur Bawiskar]

Hi,

why 2 tasks are created using 2 actions?

only use 1 action i.e. create problem task

Also save and activate your flow.

Then change some problem to Root cause which is not having Priority = 5-Planning

Then flow will run and create problem task

Regards
Ankur