How can we create Problem Task automatically when problem record is moved to Root cause analysis state?

[Shikha puri]

Solution Plan Problem Task type to be created automatically when problem record is moved to Root cause analysis state except for when problem priority is 5-Planning and to auto populate the values of the problem records like assignment group, priority, short description and description-Solution plan task ,type -solution plan, due date - 30 days ahead of problem created date.

Please help.

[Shikha puri]

Thanku It's done but I want to show some fields details also , but it's not present in the task.

[Ankur Bawiskar]

@Shikha puri 

Glad to know.

Would you mind marking my response as correct if I was able to help you.

Regards
Ankur

[Ankur Bawiskar]

Hi,

you can set whichever fields on problem_task record using the Set Field Value present under Create record.

Regards
Ankur

[Shikha puri]

I have created below :

and under create task action i set the value :

Is this okay ?

[Ankur Bawiskar]

@Shikha puri 

yes looks good.

Please save and activate the flow and then test

Let me know if I have answered your question.

If so, please mark appropriate response as correct & helpful so that this thread can be closed and others can be benefited by this.

Regards
Ankur