How can we create Problem Task automatically when problem record is moved to Root cause analysis state?

[Shikha puri]

Solution Plan Problem Task type to be created automatically when problem record is moved to Root cause analysis state except for when problem priority is 5-Planning and to auto populate the values of the problem records like assignment group, priority, short description and description-Solution plan task ,type -solution plan, due date - 30 days ahead of problem created date.

Please help.

[Shikha puri]

HI Ankur ,

It's working and some values are also coming from problem to problem task like assignment group ,priority etc.

but what about these values :

short description and description-Solution plan task ,type -solution plan, due date - 30 days ahead of problem created date.

How can I set these values ?

I have created a choice under task type field :

Now how do I set these values so that whenever the task is raised, these fields get the same values which I want to set like:

short description and description-Solution plan task ,

type -solution plan,

due date - 30 days ahead of problem created date

Please help me for this also .

[Ankur Bawiskar]

@Shikha puri 

how you mapped group, short description

do the same for other fields.

for choice field ensure choice values are same in both the tables.

Let me know if I have answered your question.

If so, please mark appropriate response as correct & helpful so that this thread can be closed and others can be benefited by this.

Regards
Ankur

[Shikha puri]

I used the below steps :

and raise a problem :

got same values under Problem task 

but my concern is I want to set Solution plan task under Short description and description field when problem task is raised , and here if any person raise the problem it's not compulsory that every person enter that value in problem . 

Also here I set Solution plan as a default value of TYPE field .

Now please suggest anything for this .

[Shikha puri]

HI Ankur,

Please suggest ...

That how can I get these values under Task only not in problem.

[Shikha puri]

HI Ankur,

Thanks for your help . It's sorted now .

I simply enter the value's manually .

And I got my results.

Thanku so much..