How can we display announcement based on user location

sathish29 · ‎08-03-2018

Hi ALL,

could you please suggest can we display announcement based on user location.

EX:

if admin create one announcement

XYZ location having issue on LIFT

when user login from XYZ location user get see display message "xyz location having issue on LIFT"

Please suggest can we achieve this on service portal.

Regards,

Sathish

Mark Stanger · ‎08-06-2018

You can use the 'User Criteria for Service Portal' plugin to do this. Here are the instructions.

https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/build/service-portal/concept/user-criteria.html

Once you activate the plugin, turn on the system property, and create the appropriate user criteria records as described in the documentation, you'll be able to go to the 'Announcement' form and add the 'Can view' and 'Cannot view' related lists to associate an announcement with lists of user criteria showing who has access. You'll also need to make sure the 'Public' checkbox on the 'Announcement form isn't checked so that you can see the related lists.

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Michael Sheary · ‎12-06-2019

Hi @Mark Stanger

Do you know if this will also relate to Contacts?

We want to enable the alerts for specific contacts/accounts but the only option I see is for users?

Thanks!