How can we hide i button from fields on portal

si21
Tera Guru

‎05-15-2024 10:38 AM

Hi experts,

How can disable/ hide / remove 'i' button beside reference fields. This info button is showing sensitive data to all the users.

 

si21_0-1715794624999.pngsi21_1-1715794660899.png

 

TIA

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎05-15-2024 10:43 AM

Hi @si21 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0714705

 

Try this with variable , if it work out for you. 

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Harsh Vardhan
Giga Patron

‎05-15-2024 11:38 AM

@si21  Do you want to remove "i" icon to specific catalog form or for all ?

if it is for all then you can hide it using CSS , refer HI article below .

How to hide reference variable (Information icon) on Catalog items in Service portal 

 

Couple of other solution I would also add here.

 

  • You can remove those fields from the sys_popup view, you can check this HI article for further details.

OR

  •  Apply READ ACL to restrict the visibility on those columns. 

OR

  • You can also use DOM manipulation on catalog client script to hide the "i" icon. 

 

Hope it will help you. 

 

Thanks,

Harsh

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