how can we hide the priority 4 & 5 for sc_task table

[VinayKumarA]

how can we hide the priority 4 & 5 for sc_task table. However, we want these priorities to be appeared in other tables.

[Dr Atul G- LNG]

HI @VinayKumarA 

You can do via ACL / BR but any reason to do this?

[VinayKumarA]

This is a request from client to make these changes service request table.

[Sandeep Rajput]

@VinayKumarA You can create an onLoad client script to remove the priority 4 and 5 choices from sc_task table. 

Here is the sample script.

function onLoad() {
    // Get the field 'priority' on the sc_task form
    var priorityField = g_form.getControl('priority');
    
    if (priorityField) {
        // Remove Priority 4 (low) and Priority 5 (Planning)
        g_form.removeOption('priority', '4'); // Removes Priority 4
        g_form.removeOption('priority', '5'); // Removes Priority 5
    }
}

Hope this helps.

[VinayKumarA]

Thanks. this worked but will it impact the existing active records? If any sc_Task still open with these priorities then priority will get blank for those records and we have open the records and manually select the priority.