How can we map the email body to fields of the incident form?

[sriram 1]

Hi,

Example:

If we send an email to our ServiceNow email id, that email should create an Inbound email action and also it needs to trigger an incident form, in that email body we given below fields.

Name: Mathu
Department/Team: Database
Category/Sub category: Software

Comment: Testing
Submitted by: John Smith

The above field values should be mapped to email body template and respective field values in the incident form.

Thanks in Advance.

[Karthiga S · Accepted solution]

Hi @sriram 1 ,

Please find the reference:Setting field values from the email body 

Real-time Inbound action examples - Inbound email action examples 

Note: Always work with lowercase and remove the spaces in field names.

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Regards,

Karthiga