How can we populate 'Description & Short Description' field values from Catalog Item to the Request(sc_request) Form's Description & Short Description field?

[Angshuman3]

Once I am creating a Catalog Item which is having a Description value 'DESCRIPTION' & Short Description value as 'SHORT', then how can the same values be auto-populated on the Request Form's Description & Short Description field

[SanjivMeher]

Yes. For such scenario, we have created another multi-text field 'items' on Request field which gets populated with all the items associated to that request. 

[Angshuman3 · Accepted solution]

Hi, 

Thanks all for your guidance. I got a solution to this by writing this script in 'Run Script' in the workflow 

request.description = current.variables.description;
request.short_description = current.variables.short_description;

This solved the issue.

[Oya Orhan]

This is my code to set request's description and short description in a 'run Script' activity in the workflow:

//get request

var grRequest = new GlideRecord('sc_request');
grRequest.get(current.request);

//set request values
grRequest.description = "write your description here";
grRequest.short_description = "Write your shot desc. here";
grRequest.update();

[john_duchock]

hrm...this gives me a unique key violation...  i must have a business rule conflicting with it...