how can we pull the report of all the incidents and sc tasks of our agents touched last month?

Srinivasu2
Tera Contributor

‎08-16-2024 02:38 AM

Hi Team,

 

how can we pull the report of all the incidents and sc tasks of our agents touched last month in ServiceNow?

 

Could you please help me with the steps?

 

Thanks & Regards,

Srinivasu Sagiraju

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎08-16-2024 02:54 AM

Hi @Srinivasu2 

 

What is the meaning of touched here? We have assigned to Field, which is good way to see to whom ticket has been assigned. Now you need a report of same that how many / to whom(s) the ticket has been assigned, 

create the metric on Assigned To and then create DB view with Inc table & RITM (separately ) and then create a report.

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Dr. Atul G. - Learn N Grow Together
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