How can we set order of categories on Service portal for other language ?

[Shikha puri]

I want to set Categories in an Alphabetical order for Japanese language.

How can we do that ?

[palanikumar]

Hi,

Are you trying to change order of Incident Category? If yes then you can open the form the default portal. Right click on Category and then select "Show Choice List". From the list displayed filter the record only for the table you are using. Update the field sequence to list the category in the order you are looking for

[Shikha puri]

NO , It's for service Catalog categories.

PFA.

[palanikumar]

Categories are sorted based on a field named order. If it is zero then sorted by alphabetic order. To change the order follow the below steps

Goto Service Catalog > Catalog Definitions > Maintain Categories

From the list, make order field visible

Update Order based on your requirement

[Patrick Boyer]

Hello @Shikha puri - did the above solution work?  I have read in another thread that changing the order of the sub categories has to be accomplished by editing widget server code.

I have the same challenge, interested in an update.  Thank you.