Hi, M!
You will need to create Mobile UI Styles (sys_sg_ui_style) to be applied to the card(s) that are being displayed in Mobile Agent. Unfortunately, working around the existing screens & cards can be a bit of a pain.
Open Mobile App Builder & choose the ITSM Mobile Agent scope. From the main screen, choose "All mobile records" and under record type search for UI Style. You'll get a list of all the current UI styles. Click New to create a new one. You'll need to create 2 styles - one for the icon & one to highlight the fields. I've included the setup that I used to work this out.
Highlight the Caller Name in red
Add a red dot next to Caller label:
For the text_decorator_icon, you have to use a sys_id from the sys_sg_icon table. Like I said, it's a bit of a pain.
Now that your styles are created, you need to include those styles on EVERY screen/list where you want it. To do that, go back to the Home screen in Mobile App Builder. Choose Screens from the menu and search for unassigned incident. You'll get a record screen & a list screen.
Go to the Record screen & select Unassigned incidents Header Item View on the left panel. Then Click Open record to edit
Scroll down to UI styles & click Choose
Search for the styles you created, choose them, and click apply
They will show up on the left panel. Save your configuration and go back to Unassigned Incident.
To do the list screen, go back to home and choose the Unassigned incidents list screen to repeat the above process for the list.
This time you will need to modify the Unassigned incidents Item View card. The process will be the same as above.
You'll have to apply your new styles to every list/record view (breached incidents, my incidents, incidents at risk, etc)
I don't know how to apply the actual "VIP" image. That's a gif file that's accessed via URL on the platform side.
