How can we test reply inbound email action

[R Akash]

Hello

I have a requirement where any reply sent to cancelled case i am doing some operation. I have created inbound email action of reply type. Can anyone help me how to test this?

Thanks

Akash

[Aniket Bhanse]

Hello Akash,

Please send an email from your external Email like Gmail or Outlook to your Servicenow Dev email (you will get the Servicenow Dev email in the Email Accounts module. The Servicenow SMTP record email address is the email address of your DEV instance). With this your email will be received to the DEV instance and then you can check if the inbound Action triggered or not.

Thank you.

[R Akash]

Hello Aniket,

Is this process will work for inbound email action whose type is reply?

Thanks

[Aniket Bhanse]

Go to your Inbound Action and search for the field "Type". Here the type must be set to "Reply" in order to your inbound action to run for Reply type of emails. 

[Aniket Bhanse]

Hello Akash,

There can be other way as well to test this if an inbound email is already sent to your instance.

Simply navigate to the Email record (Email logs>> Search for your email >> Open it >> On the right top corner, you will get an option of "Reprocess Email"), this functionality is treated like an email is inbound to your Servicenow Instance.

Thank you.