how can you include the sys_id in a report

Rob Litkenhaus
Mega Contributor

How can you include the sys_id in a report and how can you view the sys_id in a list view or on the actual records as a value in a field ?

1 ACCEPTED SOLUTION

darius_koohmare
ServiceNow Employee
ServiceNow Employee

1. Go to module System UI -> Lists


2. Select the record for the Table and view you want to modify (e.g. incident table, default view).


3. In the List Elements related list, add sys_id in the position you want


4. In your application navigator, type cache.do


View solution in original post

16 REPLIES 16

darius_koohmare
ServiceNow Employee
ServiceNow Employee

1. Go to module System UI -> Lists


2. Select the record for the Table and view you want to modify (e.g. incident table, default view).


3. In the List Elements related list, add sys_id in the position you want


4. In your application navigator, type cache.do


That did not work. I added the sys_id to every view and still cannot see it. I'm trying to add it to the cmdb_ci_computer table. Any other suggestions ?


Hello Robert,



Can you follow the below step after what Darius has suggested:



a) Open the list view for 'cmdb_ci_computer'


b) Click on the gear icon on the list header(Personalize List Columns)


c) There will be a button on the left side named 'Reset to column defaults':



Screen Shot 2018-02-13 at 8.05.20 PM.png


d) Now clear the cache (cache.do) and reload the page. (better to logout and relogin)



This should bring the column.



Hope this helps.



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Thanks,


Abhishek


Patrick DeCarl1
ServiceNow Employee
ServiceNow Employee

Why do you need the sys_id within a report? Are you exporting this data?