How change the search default from Start with to Contains

[Alon Grod]

Hi,

I have a problem that if the user start typing words into a reference field, he only gets result of everything that start with instead of contains, for example:
If I have a reference field to the sys_user table, and the user will start typing 'Moses', he will only get get the users that start with Moses, but if there is a user 'Alon Moses', he wont come up in the search. How can I change the default search of the system to be Contains instead of Start with?

 

[Mark Roethof · Accepted solution]

Hi there,

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0823869

Instructions

1. Navigate to sys_properties table
2. Search for and open glide.ui.ref_ac.startswith
3. Change the value to FALSE
4. Issue a cache.do

[Alon Grod]

@Mark Roethof what does it mean step 4, issue a cache.do ?

[Mark Roethof]

For example: Type in the filter navigator "cache.do" + ENTER