How custom roles are counted as a license?

[netp]

Do roles that are exclusively created for sharing homepage count as a role for licensing?@

For your information, those roles are do not contain any other roles and not used in ACLs of any tables(except that its addd in the read_roles of the hompages).

[Karthik Reddy T]

Hello Netesh,

I think your ServiceNow sales rep is the best source for an answer to this question, as it probably depends on your contract. That being said, you should actually need roles to hide a catalog item or category from a subset of users. If you're pre-fuji you can use entitlements and in Fuji or Geneva you can use User Criteria to control access to catalog items. Take a look at the following wiki articles.

User Criteria - ServiceNow Wiki

http://wiki.servicenow.com/index.php?title=Legacy:Service_Catalog_Access_Controls#gsc.tab=0

[Karthik Reddy T]

Hello Netesh,

May i know the status of this thread?

Let me know if that answered your question. If so, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

How To Mark Answers Correct From Community Inbox

[netp]

Hello Karthik,

The query we have here is around roles used for homepage sharing not catalog item visibility.

We wish to know if these custom roles are counted as part of licensing(Ex. full-filler role, approver role). We are trying to contact our sales representative, but if anyone has come across this kind of situation, then please share your thought.

Regards,

Netesh

[netp · Accepted solution]

To update this thread, we had reached out to HI support and they have confirmed the roles created for sharing hompages are not counted as part of licensing.