How did the CI moved to Personal computer table even though the SCCM service Graph connector

deepaas
Tera Contributor

‎09-14-2023 04:07 PM

Service graph connector  pulls the data from SCCM to the staging table and  ETL transform map configured to send the ci to computer table. but I am not sure how the CI going to Personal computer table rather than computer table . Even the Entity mapping  operations script also add the CI to computer table.

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Maik Skoddow
Tera Patron
Tera Patron

‎09-14-2023 07:51 PM

Hi @deepaas 

the so-called reclassification during the IRE processing based on the configured CI class rules is quite normal and done automatically.

There are several ways to prevent that in general or also specifically. See https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/configuration-manageme... 

 

Maik

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deepaas
Tera Contributor
In response to Maik Skoddow

‎09-17-2023 09:24 PM

Maik,

 

I agree that IRE rule does the reclassification but what's the critiera to move from parent "cmdb_ci_computer" to " cmdb_ci_personas_computer" . I see that chassis type has the value from SCCM import and mapped to computer table.  Even windows probes also moves the value to computer table. May  I know where those criteria mentioned to move to personal computer table? for example , if the chaisis type  is laptop or desktop move to personal computer  rather than parent computer table.

 

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