How do I add Child Record's all the Related list records into Parent's Record Related List for the same table?

Dhara1
Tera Expert

‎09-13-2019 11:41 AM

On a Release table, If Release record is child of another Release record then I want all the related list 's record of that child get rolled up to Parent release record.

In Related list I have Release, Change_request, Change_task, Affected CIs, Problem Pending Release, Incident Pending Release many more.

Please guide me in this. And is there any out of the box functionality provided by Service Now which I can use?

 

Thanks,

Dhara

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Yash Agrawal1
Tera Guru

‎09-15-2019 03:13 AM

Hi Dhara,

It is already available functioning in the ServiceNow.There is a related list available in related list's slush bucket named as 

Incident->Parent Incident  .You just need to add it in your incident form

 

  1. Go to the incident form
  2. Click on the context menu
  3. Click on Configure->related list
  4. Search for Incident->Parent Incident 
  5. and add it in selected(on right side's) slush bucket
  6. click save 

I am also attaching a screenshot for your understanding,

find_real_file.png

Please let me know if you want more help regarding this question 

Please mark my answer correct/Helpful if you achieve your task through my answer

 

Thanks and regards

 

Yash.K.Agrawal

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Dhara1
Tera Expert
In response to Yash Agrawal1

‎09-16-2019 08:44 AM

Hi Yash,

 

They don't want records in slush bucket. Instead requirement is all the related records to get added by itself on Parent release, when any child release creates related record.

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Yash Agrawal1
Tera Guru
In response to Dhara1

‎09-16-2019 09:12 AM

Hi dhara

 

see if you want all chlid incident in the related list of parent incident...just use my provided way ...

 

if you want anything else.....please describe your problem in detial ....and in simple way.......i definitely help you....

 

Thankx and regards.

 

Yash.k.agrawal

 

Please mark my answer correct.if you find it worthy.....

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Dhara1
Tera Expert
In response to Yash Agrawal1

‎09-16-2019 12:18 PM

Hi Yash,

  Here the approach you showed me: From Context menu > Related list

                                                         Release > Parent Release. ----> that is only bringing that particular Child release's record into parent release.  What about when this child become parent of another release? I want all the children of that child release into Parent release as well.   

 

Any idea on this?

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