How do I change the message 'You do not have sufficient privileges to access this knowledge item'

joyceelynn
Tera Contributor

joyceelynn_0-1739353295134.png

How can I change the message 'You do not have sufficient privileges to access this knowledge item' to 'The article <article number> has been retired.' when user tries to access a retired article. I have updated the message in macro 'kb_view_cannot_read'  but its not showing

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12 REPLIES 12

it is showing You do not have sufficient privileges to access this knowledge item for retired articles

@joyceelynn 

then if you wish to change the logic then I already informed what change you will have to do and where

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@joyceelynn 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader