How do I change the message 'You do not have sufficient privileges to access this knowledge item'
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-12-2025 01:44 AM
How can I change the message 'You do not have sufficient privileges to access this knowledge item' to 'The article <article number> has been retired.' when user tries to access a retired article. I have updated the message in macro 'kb_view_cannot_read' but its not showing
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-12-2025 07:47 AM
it is showing You do not have sufficient privileges to access this knowledge item for retired articles
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-12-2025 08:03 AM
then if you wish to change the logic then I already informed what change you will have to do and where
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-16-2025 07:49 PM
Hope you are doing good.
Did my reply answer your question?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader