How do I change the "User name or password invalid" message?

[Jonathan Monks]

How do I change this error message? I'm finding it difficult to find.

I have tried changing the "login_invalid" message in the sys messages table and also the login installation exit, but to no avail. I need to make a subtle tweak to the message.

Any help would be appreciated.

[Mark Roethof]

And the how:

So no editing of widgets or something needed. 

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Jonathan Monks]

Thats exactly what I wanted, but its sadly not working for me!

In the Installation Exit it appears to call "login_invalid":

But if I change it over:

It still shows the message as it was. Any ideas?

[Mark Roethof]

Hmmm oke. The widget looks the "Login" widget to me. Can you check if you are using the out-of-the-box "widget-login" widget or maybe a customized one (which might not be set up to support ui messages).

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Jonathan Monks]

Ah - you might be onto something there! It is a customised widget. How would I enable it to allow UI messages?

[Mark Roethof]

Ah I suspected such. Because my out-of-the-box instance only mentions "User name or password invalid" and not also "reset password" which looks like a hyperlink.

Translation could be set up multiple ways, in the Body HTML Template, Server script, in the Client controller. Server script for example could use something like:
gs.getMessage("Your message");

Can you share your custom login widget?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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Community article list