How do I create a Catalog Task form to submit account unlock or password resets to an Active Directory server or other servers?

[kevin_eldridge]

My task is to create a Catalog Task form, which is modified from the original out of the box catalog task form, from a Catalog Item, which will allow an employee of the company to submit a request to unlock their account or submit a password reset request to the Help Desk. I have tried working in my Developer environment to test this, but am not having much luck with it thus far.

The fields on the form so far are as follows:

Left Column	Right Column
Number	Approval
Requester Name	Priority
Requester E-mail	Priority
Requester Phone Number	Status
Assignment Group	Request Item
Assigned To	Opened By
Due Date
Short Description
Description

I have renamed the State field to Status and Requested for to Requester Name.

I have created a Catalog Item called Account unlock/Password reset for this and am thinking I need to do this via Workflow. But need some assistance with this. If anyone can provide some help, it would be most appreciated. If you need further details, please let me know. We are attempting to create a portal where users can submit requests via a more automated approach.

Thank you,

Kevin

[kevin_eldridge]

Hello pradeepksharma,

I should have asked around about this to see if it could be done, prior to wasting time.

I did find a post, Catalog Item vs Record Producer , in which this is discussed. It just needs to be made global in order for it to be accessed and I would think using ACL's to not allow certain areas access to the data.

Do you have any thoughts on this? I think this will be my last question for this and we can come to a close on this issue.

Thank you again for all of your help

[Pradeep Sharma]

Hi Kevin,

Thanks for the update. I have gone through the thread you have mentioned and it has the same info I mentioned earlier.

I am not sure on what you refer to " It just needs to be made global in order for it to be accessed and I would think using ACL's to not allow certain areas access to the data.". Can you please give more details.

[kevin_eldridge]

Pardon me for my brief response. I should have provided more details in the response. I meant that based on the information which was read, it should have a Global scope. Then, use ACL's to allow or disallow read, write, create, execute, delete permissions depending upon the role assigned to the user or group.

I hope my definition is more clear this time. If not, please let me know.

Thank you,

Kevin