How do I create a report that displays All Assignment groups+the last time a ticket was created/grou

Chris23
Giga Contributor

How do I create a report that displays the following:

All Assignment groups + the last time a ticket was created per group?

I have created a report using table: Group[sys_user_group]. I am not sure how to now incorporate the incident table to add the last time a ticket was created per group. Please advise.

Thank you!

2 REPLIES 2

Chris23
Giga Contributor

UPDATE!

I was able to pull all assignment groups adding Incident (Number) as a column using table: Incident Metric [incident_metric]. Here is a screenshot:

Chris23_0-1695750816267.png

I'm still not clear on how to determine when was the last time each assignment group had an Incident created? The Created date displayed in the screenshot is the date the particular incident appearing in the same row as said Assignment group was created. But I do not believe that is the most recent Incident per group.

 

Hi @Chris23 ,

 

I don’t see any solution for showcasing when was last incident created.

 

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

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