When I search for the keyword 'I170911_009', it comes out empty.
When I search for the same value in the column directly, it returns a record (as expected).
So how do I modify the keywords to search through the vendor_ticket column? I need this for when searching in the global search.
I found it. It seems I needed to click 'Generate Text Index' on the collection dictionary for the table. When I navigate to the table record, the indexes were there, and the check box 'Text index' was set correctly, but despite all that, ServiceNow did not generate the text indexes when I moved the table in between environments... After generating the text index, the search shows the expected results.
Peter - Keywords will be used to search a text on all the fields of the table , reason being keywords are defined on collection and collection is combination of all fields.
I just searched incident in keywords
To know more on keywords use this link List search finds records from the current table
Update. I noticed a strange difference between environments, but not sure where this information is set 😕
On DEV, where it's successful.
On TEST, where it's not successful.
I found it. It seems I needed to click 'Generate Text Index' on the collection dictionary for the table. When I navigate to the table record, the indexes were there, and the check box 'Text index' was set correctly, but despite all that, ServiceNow did not generate the text indexes when I moved the table in between environments... After generating the text index, the search shows the expected results.
