How do I display the VIP Icon next to Affected User on Incident Forms?

[David M1]

Hi all. I'm very new to ServiceNow, still configuring for our go live on Kignston.

We have the VIP Caller setup and it works fine for New Incidents. However we also have a field on the form called Affected Person (u_affected_user, reference User (sys_user).

How can I have this field also show the VIP icon and Text Red?

The idea being anyone may log a call for the CEO or other VIP (Affected Person) so we want this highlighted.

I copied the Client Script "Highlight VIP Caller" and pointed it at the Affected Person field but nothing changes.

Any help would be much appreciated.

Thanks

David

[Tushar Sharma2 · Accepted solution]

If you have copied the Same Client script then below changes is mandatory in new script.

1.On change client script should be written on u_affected_user. 

2.Replace 'label.incident.caller_id with  'label.incident.u_affected_user'.

3. Replace 'g_form.getReference('caller_id', vipCallerCallback)' with g_form.getReference('u_affected_user', vipCallerCallback).

4.Replace sys_display.incident.caller_id with 'sys_display.incident.u_affeted_user'.

5.In the sys_user form VIP check box should be checked.

Hit Helpful or Correct on the impact of response.
-Tushar

[David M1]

Thank you Tushar this works a treat, you just made my day 🙂

[John Vo1]

David,

Do you have the code you can provide me?  I need to do the same thing.

Thanks,

John

[Naveen87]

Hi Tushar, 

I tried the same but didn't work. Can you please suggest?

I have a filed called u_manager.

Below is the script. 

function onChange(control, oldValue, newValue, isLoading) {
var callerLabel = $('label.incident.u_manager');
var callerField = $('sys_display.incident.u_manager');
if (!callerLabel || !callerField)
return;

if (!newValue) {
callerLabel.setStyle({backgroundImage: ""});
callerField.setStyle({color: ""});
return;
}
g_form.getReference('u_manager', vipCallerCallback);
}

function vipCallerCallback(caller) {
var callerLabel = $('label.incident.u_manager').down('label');
var callerField = $('sys_display.incident.u_manager');
if (!callerLabel || !callerField)
return;

//check for VIP status
if (caller.vip == 'true') {
var bgPosition = "95% 55%";
if (document.documentElement.getAttribute('data-doctype') == 'true')
bgPosition = "5% 45%";

callerLabel.setStyle({backgroundImage: "url(images/icons/vip.gif)", backgroundRepeat: "no-repeat", backgroundPosition: bgPosition, paddingLeft: '30px' });
callerField.setStyle({color: "red"});
} else {
callerLabel.setStyle({backgroundImage: ""});
callerField.setStyle({color: ""});
}
}