How do I get back to the main dashboard view after clicking on a graph in the Service Portal?

Phong Lo
Tera Guru

I've configured a dashboard onto my Service Portal where it's accessible on the main menu. See image below:

PhongLo_0-1666887132931.png

The dashboard was added as a menu item. See below:

PhongLo_1-1666887247461.png

Inside the XYZ Dashboard contains the XYZ Dashboard page that contains the dashboard. See below:

PhongLo_2-1666887372918.png

 

In the Service Portal, this is what I see when I click on XYZ Dashboard in the main menu:

PhongLo_4-1666887457039.png

 

It displays the dashboard accordingly. However, when I click on one of the graphs in the dashboard, it takes me to the list of my records within Service Portal, which is what I want. See below:

PhongLo_5-1666887501395.png

 

However, I'm unable to get back to the main screen of my dashboard. My goal is to click on the menu item "XYZ Dashboard" in the main menu to return to "XYZ Dashboard". As soon as I do this, the list form is still there and I've noticed the URL doesn't change either. 

 

Is there a way to get back to the main screen of the dashboard after viewing a list of records? There is no back button to accomplish this. 

 

Any guidance would be great. Thank you!

1 ACCEPTED SOLUTION

Ben Rowny
Tera Guru
You could try making the menu item type an HREF / URL instead of a Page, and then point it to the portal page, e.g. "/esc?id=xyz_dashboard"

View solution in original post

1 REPLY 1

Ben Rowny
Tera Guru
You could try making the menu item type an HREF / URL instead of a Page, and then point it to the portal page, e.g. "/esc?id=xyz_dashboard"