How do I get Rich Text into a Template Field?

[G24]

In the ServiceNow HRSD product suite, I am configuring an "HR Template" for tasks that will be generated and added to cases.  I used the "choose field" controls to add the "rich_description" field to my template, so that when tasks are created, they will include some instructions.  It looks like this:

But as you can see, the actual field I am given to enter the text is not a Rich Text Control.  There are no buttons for adding Bold, Italics, Colors, etc.

At runtime, even my newlines are eliminated, and the field shows up like this:

How can I have ACTUAL rich text defined in my template and have it STAY as rich text and show up that way at runtime in the actual task that is generated?  Thank you.

[Sandeep Rajput]

@G24 Did you try putting HTML inside the rich description field on the template. The HTML would ultimately get converted on the HR Task record.

[Viraj Hudlikar]

Hello @G24 

Enter the text in html field over record and copy the content by clicking on source code button which is showed as "<>" then get that content over your template.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[Ankur Bawiskar]

@G24 

Did you try adding html tags and see if that works? try adding <br/> and see if it adds new line

If it doesn't then it means it's not supported

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar · Accepted solution]

@G24

I tried with this and it worked

give the html tags inside the template value

Output:

If my response helped please mark it correct and close the thread so that it benefits future readers.