How do I get the 'Orphan business capabilities' configuration to show on the EA Workspace?

[matthew_hughes]

In our ServiceNow instance, there is an APM EA Configuration called 'Orphan business capabilities'.

However, when I go to the Insights - Business Portfolio tab on the EA Workspace, nothing appears:

I was just wondering if somebody knows what I need to do or how I can trigger the configuration to show on the EA Workspace.

[lpruit2]

Greetings Matthew,

This is an excellent question. I wish I had an answer for you but now I'm curious myself. I see in your screenshot that the APM EA Configuration record is Active which is the first thing I would check. I then see the Configuration Script field in the "Orphan business capabilities" record references the InsightsUtils Script Include. I see that the getFollowOnTasks function within that Script Include is checking for either the "admin" Role or the "apm_user" Role. This didn't help much as I verified I had the admin Role when I was testing from my PDI. The last thing I've checked is the hard-coded sysID that is being passed into the Script Include. This sysID is referencing an Audit [cert_audit] record. If you find an answer to your question, can you please share? Thanks to all for their time!