How do I get the password reset process to verify the username in step one.

[garrett-button]

The OOTB password reset process for self serve is three steps:

1. Enter user name
2. Enter email
3. Verify

I want to stop this process on step 1 if the user name does not exist in our instance. Is this possible to do? If so, how so?

[Mark Manders]

You could try to add a redirect to the script include 'PwdIdentifyViaUsername' when it returns 'null'.