How do I give read access to an Incident table report to non ITIL users?

[Sysop]

I'm trying to give the managers of each department read access to a list report that basically shows all the incidents that were created in the last month.  These managers are non ITIL licensed users.  I gave them a report_user license but they are still not able to see the reports and they are getting the below error

"Access to this content denied based on report_view ACLs"

What role or ACL modification needs to be done so they can see these reports?

Thank you

[Saurav11]

Hello,

On the Incident table you need to check for which roles the read acl is created for.

And then modify the read ACL of incident table for them to see the report.

[Mark Manders · Accepted solution]

ServiceNow recently activated all report_view ACL's for better security of data. Check the report_view ACL's that are in your instance and make sure the role the managers have is included (or create a new one just for this).

If my answer helped you in any way, please then mark it as helpful.

Mark