How do i hide sub sections in a form?

[ChuanYanF]

Dear experts,

I tried to hide a form section but it did not went well, may I know why. I followed a solution accepted post, but it still not working on my side. I tried to hide the tab 'Applicability and Categorisation' but it did not hide for some reason. Please advise.  I tried changing the code name from upper case, lower case and even added _ to it but all is not working for now.

function onLoad() {
    var appliesTo = g_form.getValue('applies_to');  
    var engagementValue = 'engagement';  // replace with actual value stored in applies_to

    if (appliesTo === engagementValue) {
        g_form.setSectionDisplay('applicability_and_categorisation', false);  // hide section
    } else {
        g_form.setSectionDisplay('applicability_and_categorisation', true);   // show section
    }
}

[Rafael Batistot]

Hi @ChuanYanF 

This post might help you 

https://www.servicenow.com/community/developer-articles/servicenow-form-section-hide-show-servicenow...

[Ankur Bawiskar]

@ChuanYanF 

are you sure you are comparing the correct value in the IF?

what type of field is applies_to

try adding alert and see

function onLoad() {

    var appliesTo = g_form.getValue('applies_to');

    var engagementValue = 'engagement'; // replace with actual value stored in applies_to

    alert(appliesTo);

    if (appliesTo === engagementValue) {

        g_form.setSectionDisplay('applicability_and_categorisation', false); // hide section

    } else {

        g_form.setSectionDisplay('applicability_and_categorisation', true); // show section

    }

}

If my response helped please mark it correct and close the thread so that it benefits future readers.