How do i prevent author from displaying on the ESC portal of knowledge articles?

kartikey
Tera Contributor

i cannot find any answer on How do i prevent author from displaying on the ESC portal of knowledge articles?

find_real_file.png

 

i want to remove this all marked by red from all the knowledge articles.

7 REPLIES 7

Community Alums
Not applicable

Hi @kartikey ,

Go to that widget on portal and right click on it with control pressed. You will see instance options and deactivate them as below:

find_real_file.png

Also, you can go with this approach as well:

 Comment out the few lines in kb_view and got the result "Author Name" removed.

 

find_real_file.png

 

find_real_file.png

 

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

kartikey
Tera Contributor

Hi @Sandeep Dutta ,but neither of the two ways are working for me.
The widget isn't allowing me to make changes, moreover the widget does'nt even show "show author information" option.
Commenting the following HTML only removes the picture of the author, and the logo and name along with last modified is already there.

 

Community Alums
Not applicable

You will need to clone the widget first!! Then you can make the changes.

Community Alums
Not applicable

Hi @kartikey ,

Any update to this ?Any follow-up required? if not

Kindly mark the answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep