How do i prevent author from displaying on the ESC portal of knowledge articles?
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09-01-2022 05:44 AM
i cannot find any answer on How do i prevent author from displaying on the ESC portal of knowledge articles?
i want to remove this all marked by red from all the knowledge articles.
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Service Portal Development
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09-01-2022 06:26 AM
Hi
Go to that widget on portal and right click on it with control pressed. You will see instance options and deactivate them as below:
Also, you can go with this approach as well:
Comment out the few lines in kb_view and got the result "Author Name" removed.
Mark my answer correct & Helpful, if Applicable.
Thanks,
Sandeep
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09-01-2022 08:19 PM
Hi
The widget isn't allowing me to make changes, moreover the widget does'nt even show "show author information" option.
Commenting the following HTML only removes the picture of the author, and the logo and name along with last modified is already there.
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09-01-2022 09:07 PM
You will need to clone the widget first!! Then you can make the changes.
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09-11-2022 09:17 PM
Hi
Any update to this ?Any follow-up required? if not
Kindly mark the answer as Correct & Helpful both such that others can get help.
Thanks,
Sandeep