How do I produce a burn down chart for open incidents?

[robinchadwick]

Client has thousands of 'Active' incidents that need to be closed and they want a trend report that can be shown as a gauge or widget on a dashboard.

Looking for the following information:

• All open incidents that were created before the beginning of the month, grouped by assignment group
• The trend shows the number of incidents remaining at the end of each month, grouped by assignment group.

Thoughts?

[rbeeman]

You can use Performance Analytics for Incident Management for this:

Performance Analytics for Incident Management

[robinchadwick]

What if you don't have Performance Analytics?

[rbeeman]

"Performance Analytics for Incident Management" is freely included OoB and is a limited version of the full "Performance Analytics" suite.

This is the list of limitations. Hopefully the included indicators would be useful for your client.

Ref: Get started with Performance Analytics for Incident Management

[Kumar55]

Can this be achieved with Basic reporting version within Service Now