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‎07-20-2017 11:51 AM
Here is a screen shot of what it looks like when I click on service catalog (order something). It populates options on the right hand side of the catalog and I can't figure out how to adjust what shows there to add or remove catalog items.
I want to remove the Other Software Request and Other Hardware Request, just from that screen. I still want to keep those catalog items in their perspective categories. Too many people are just clicking on those options rather than just going to the hardware or software Categories tab.
Thanks for all of your help! I love the servicenow community!
Solved! Go to Solution.
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Service Portal Development
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‎07-20-2017 02:05 PM
I found the answer on this thread hereRemoving certain catalog items from Popular Items Widget in Istanbul
I added this line
count.addQuery('cat_item.name', 'DOES NOT CONTAIN', 'Other');
that filtered out anything that had Other in the name.
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‎07-20-2017 02:05 PM
I found the answer on this thread hereRemoving certain catalog items from Popular Items Widget in Istanbul
I added this line
count.addQuery('cat_item.name', 'DOES NOT CONTAIN', 'Other');
that filtered out anything that had Other in the name.