How do I remove Customer Visible on additional comments for scoped applications?

Navaneeth1
Tera Guru

‎02-09-2024 07:04 AM

I have a custom application that inherits from the Incident Table. The additional comments show "(Customer Visible)" underneath it. I created a new label without (Customer Visible) in the dictionary for the scoped application but it still does not change it. Is there a way to remove it without making any changes to the global client script additional comments?

0 Helpfuls
  • 298 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-09-2024 07:52 AM

Hi @Navaneeth1 

 

I doubt we can remove this without making changes in global script.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls