How do I restrict users from replying to outbound emails generated from ServiceNow?

[akyadav]

Hi Team,

Can anyone help me to achieve how can I I restrict users from replying to outbound emails generated from ServiceNow.

Regards,

Ajay

[Ram S]

Hi @akyadav 

You can disclaimer as "This is system generated message please do not reply***"

or if you want to restrict some existing logic running on the received message then you have to handle it via script and configuration.

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Ram

[sayali97]

Hi @Ram S 

How can we add that disclaimer? 

[Ram S]

Hello @sayali97 

You can add directly to the email body, or a better way to create a Notification email script and reuse it in multiple emails.

[HS4]

Hi @akyadav ,

I have never tried restricting a reply on any email, but for your requirement you could do the following things:

1. Add a note to your outgoing emails that reads as: "This mailbox is not monitored, please do not reply to this email.".

2. In case someone do reply, don't process those emails. You would need an identifier to stop processing of such emails.

If my answer helped you in any way, please then mark it as helpful or correct.

Thanks,