How do I set default view to a new incident being created.

[M Krishna Chai1]

I am trying to create an application with a default view & 2 other views. Suppose I change the view and then try to create a new incident, the incident form should open up in default view only. How can I achieve this ? 

[James Rostron1 · Accepted solution]

Hi Krishna,

Check out the System UI>View Rules

Here you can set the conditions needed.

Let me know how you get on.

James

[Ankur Bawiskar]

Hi Krishna,

The views will have same or different fields in it.

Also the view rules are used to determine which view to show to the logged in user based on some condition

Can you share the exact issue you are facing?

Regards

Ankur

[Dhananjay Pawar]

Hi,

Create one view rule and do something link in script section

(function overrideView(view, is_list) {
if(current.isNewRecord())
{

answer='Default';//Specify view name

}
else
{

answer='Mobile';//Specify view name
}

})(view, is_list);

mark correct/helpful based on impact.

Thanks,

Dhananjay.

[M Krishna Chai1]

Hi,

Thank you for all the suggestions. I tried using view rules & set up a condition in that to achieve the default view. I am attaching screenshot of the view rule. 

Regards,

Krishna Chaitanya