How do I set default view to a new incident being created.

M Krishna Chai1
Giga Contributor

I am trying to create an application with a default view & 2 other views. Suppose I change the view and then try to create a new incident, the incident form should open up in default view only. How can I achieve this ? 

1 ACCEPTED SOLUTION

James Rostron1
Tera Expert

Hi Krishna,

Check out the System UI>View Rules

Here you can set the conditions needed.

Let me know how you get on.

James

View solution in original post

6 REPLIES 6

Hi Krishna,

I am glad to hear your goal has been achieved.
Saying this, I will appreciate if you close this thread, as answered.
Have a great rest of the day

Regards

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi Krishna,

Please mark my original reply as correct solution as it will help others with the same issue locate the solution.

Many thanks,

James