How do I show state choice "closed skipped" on sc_task table ONLY for 1 c item and hide for others?

[cicgordy]

How do I show the state choice "closed skipped" on sc_task table ONLY for one catalog item in particular called "hardware request" and hide all the others ? I don't want other catalog items to have this state choice.

I have tried UI policy with a condition "item is "hardware" but I am struggling with script. Any help with script or any other way to achieve this? 

Any help will be appreciated, thanks.

[cicgordy]

hi @Prince Arora 

"Hardware approval" is the short description. 

"Hardware request" is the name of the catalog item.

I want the "close skipped" state choice to appear/show ONLY when catalog task "Hardware approval" creates (therefore only for "Hardware request" item on that particular task)

[Prince Arora]

@cicgordy ,

Please write a on load script on the "sc_task" table as mentioned below:

function onLoad() {
g_form.getReference('request_item',Myfunc);
function Myfunc(response){
if(g_form.getValue('short_description') != "Hardware approval"  && (response.cat_item).getDisplayValue() != "Hardware request"){
g_form.removeOption('state',7);
}
}
}

Could you please try this and let me know if it works for you!

If my answer solved your issue, please mark my answer as ✅Correct & 👍Helpful based on the Impact!

[cicgordy]

Thanks for this, but not working sadly

[Prince Arora]

@cicgordy ,

Can you try this, I believe getDisplayValue is not working in client side, can you just change the logic as mentioned below
instead of name of the catalog item just update the sys_id of the catalog item and try it once if it works or not!
( && response.cat_item + "" != "SYS_ID_OF_CAT_ITEM")

function onLoad() {
g_form.getReference('request_item',Myfunc);
function Myfunc(response){
if(g_form.getValue('short_description') != "Hardware approval"  && response.cat_item + "" != "SYS_ID_OF_CAT_ITEM"){
g_form.removeOption('state',7);
}
}
}

 Please try this and let me know if it works!

If my answer solved your issue, please mark my answer as ✅Correct & 👍Helpful based on the Impact.

[cicgordy]

nothing, it doesnt work! so frustrating