How do I skip "Scheduled" in a emergency change request

JohnDF
Mega Sage

‎10-20-2022 08:18 AM - edited ‎10-21-2022 04:23 AM

Hi everyone,

 

my requirement is to skip "Scheduled" phase and go straight into Implement after approval for the emergency change request.

 

What I did so far is to adapt the script include: ChangeRequestStateModel_emergency

I changed the nextStage script part from "Schedule" to "Implement"

JohnDF_0-1666278905888.png

 

And I adapted the Workflow: Change Request - Emergency 

And changed the activity from "Schedule" to "Implement" State

JohnDF_1-1666279013050.png

Its still go into the schedule phase. Did I miss something?

 

Maybe I'am totaly wrong and I have to go with Flow and Change State model?

 

Any help would be nice. Thanks

 

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Mike_R
Kilo Patron
Kilo Patron

‎10-20-2022 08:21 AM

Workflow changes only take effect for new records going forward. Did you try creating a new change to test this out?

Mike
* My Collection of ServiceNow Stuff *

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JohnDF
Mega Sage

‎10-21-2022 01:02 AM

Hi @Mike_R thanks for reply.

 

Yes i  did.

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