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How do I unhide the Header in Service Operations Workspace if someone closed it

Community Alums
Not applicable

Does anyone know how to unhide the banner at the top of Services Operation Workspace if someone closed it?  I am not seeing a way to unhide that.

2 REPLIES 2

Brad Bowman
Kilo Patron
Kilo Patron

Closing the header creates a record on the sys_user_preference table with the Namesow.incident.landing_page_header_collapsed  for the User who performed the action, with the Value = true.  Change the Value to false on this record and the header will once again be seen.  The user might have to logout before the change is noticed.

chrismcgrew
Tera Contributor

@Brad Bowman  Thank you for this. I marked your reply as helpful as this really helped me out.

 

ServiceNow needs to make a way for the user to be able to bring the header back themselves.