How do I view approvals for prior versions of a knowledge article?

cynlink1 · ‎02-06-2025

Hello,

I am unable to locate approvals for prior versions of a knowledge article. Are they automatically deleted when a new version is published? If yes, how do I retain the approvals for audit purposes?

Thanks in advance,

CM

Dr Atul G- LNG · ‎02-07-2025

Hi @cynlink1

Greetings!!

I tested your use case in PDI and when ever the new version get created the old approvals are hidden or move to might be some history table. SO what you are looking is not possible.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

Dr Atul G- LNG · ‎02-07-2025

Hi @cynlink1

Greetings!!

I tested your use case in PDI and when ever the new version get created the old approvals are hidden or move to might be some history table. SO what you are looking is not possible.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************