how do we know list supported documents for attachments can add in Case form Record producer in CSM

[Srinivasu2]

Hi Community,

I have created a case form record producer and placed it in CSM Portal

how do we know list supported documents for attachments can add in Case form Record producer in CSM portal

Thanks,

Srinivasu

[Community Alums]

Hi @Srinivasu2 ,

The following is a list of file types that are allowed in ServiceNow:

• ai
• bash
• bmp
• css
• csv
• dmg
• doc
• docx
• dwf
• dwg
• dxf
• eml
• eps
• gif
• htm
• html
• jpeg
• jpg
• JPG
• js
• json
• ksh
• lic
• LIC
• log
• mp3
• mp4
• msi
• offx
• OFFX
• pcap
• pdf
• PDF
• php
• png
• PNG
• ppt
• ppt
• pptx
• psd
• pub
• rdp
• sql
• svg
• tif
• tiff
• txt
• TXT
• wav
• wmv
• xls
• xlsx
• xml
• zip
• ZIP

[Srinivasu2]

Hi @Community Alums ,

Ok Thank you for your quick response, Can I know the maximum size limit for documents that can be attached?

Thanks,

Srinivasu

[Sid_Takali]

Hi @Srinivasu2 

"com.glide.attachment.max_size"  System Property(sys_properties.list) - Sets the maximum file attachment size in megabytes.

"glide.attachment.extensions" System Property (sys_properties.list)- Lists the file extensions (comma-separated) that can be attached to documents via the attachment dialog. For example, xls, xlsx, doc, docx. You can leave it blank if you want to accept all attachment types.

https://docs.servicenow.com/bundle/tokyo-platform-security/page/administer/security/reference/r_Gene... 

Regards,

Sid