How do you create a single report that shows incidents opened and closed for yesterday?
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‎02-01-2024 11:42 AM
I am looking to create a bar chart that shows a graph of all the incidents that were opened vs closed yesterday.
I can create a report that has a condition of CREATED or CLOSED on YESTERDAY but I don't have anything to "group by". Ideally the text below each column would say "Created" and "Closed".
I can't group by state because I don't care what state it's in, I just really need to know if it was created yesterday and/or closed yesterday. How can I do this with reporting?

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‎02-01-2024 12:02 PM
This is a report with two datasets.
First you create a bar chart for Incidents opened yesterday. Group by some field that you are not using (which always has the same value) so that you will get a single bar.
Save your report. Then click the icon in the upper right beneath the "Run" button that looks like this:
Add a second dataset which is a bar chart for Incidents closed yesterday. Group by the same field that you used before.
Name the first dataset "Opened Yesterday".
Name the second dataset "Closed Yesterday".
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‎02-01-2024 12:55 PM
Hi @e_wilber ,
think you need to look into to have an additional dataset added to your report. You can find the documentation here for how to do it: https://docs.servicenow.com/bundle/vancouver-now-intelligence/page/use/reporting/task/t_AddAnAdditio...
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Best regards
Anders
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