How do you create a single report that shows incidents opened and closed for yesterday?

e_wilber
Tera Guru

I am looking to create a bar chart that shows a graph of all the incidents that were opened vs closed yesterday.

I can create a report that has a condition of CREATED or CLOSED on YESTERDAY but I don't have anything to "group by". Ideally the text below each column would say "Created" and "Closed".

 

I can't group by state because I don't care what state it's in, I just really need to know if it was created yesterday and/or closed yesterday. How can I do this with reporting?

2 REPLIES 2

Giles Lewis
Giga Guru

This is a report with two datasets. 

First you create a bar chart for Incidents opened yesterday. Group by some field that you are not using (which always has the same value) so that you will get a single bar.

Save your report. Then click the icon in the upper right beneath the "Run" button that looks like this:

GilesLewis_0-1706817465220.png

Add a second dataset which is a bar chart for Incidents closed yesterday. Group by the same field that you used before.

Name the first dataset "Opened Yesterday".

Name the second dataset "Closed Yesterday".

 

 

AndersBGS
Tera Patron
Tera Patron

Hi @e_wilber ,

 

think you need to look into to have an additional dataset added to your report. You can find the documentation here for how to do it: https://docs.servicenow.com/bundle/vancouver-now-intelligence/page/use/reporting/task/t_AddAnAdditio...

 

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

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